1. Who We Are
GrowGut is a dietary supplement brand operated under Indian law, offering a premium synbiotic product (probiotic + prebiotic sachet) to consumers across India. Our FSSAI license number is 12025999000201.
For any privacy-related queries, please contact us at growgut26@gmail.com or via WhatsApp at +91 99999 99999.
2. Information We Collect
When you place an order on our website, we collect the following information:
- Full name
- Mobile phone number
- Email address (optional)
- Delivery address, city, state, and pincode
- Payment method preference (Online / Cash on Delivery)
- Promo or referral code used (if any)
We may also collect technical data automatically, such as your IP address, browser type, device type, pages visited, and time spent on site. This is collected via cookies and analytics tools to improve your experience.
3. How We Use Your Information
- To process and fulfil your order
- To send order confirmation and delivery updates via WhatsApp or SMS
- To respond to customer support queries
- To improve our website and product offerings
- To send promotional messages (only if you have opted in)
- To comply with applicable laws and regulations
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
4. Cookies & Tracking
Our website uses cookies and similar tracking technologies to understand usage patterns and improve your experience. Cookies we use include:
- Essential cookies — required for the website to function correctly
- Analytics cookies — help us understand how visitors interact with the site (e.g., Google Analytics)
- Preference cookies — remember your settings and choices
You can disable cookies in your browser settings at any time. Some features of the website may not function correctly if you do so.
5. Data Sharing & Third Parties
We share your information only with trusted parties who help us operate our business:
- Logistics / courier partners — for order delivery (your name and address are shared)
- Payment gateways — for secure payment processing (we do not store card details)
- Analytics providers — anonymised usage data only
- Legal authorities — when required by law
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
6. Data Retention
We retain your order data for a period of 3 years for accounting and legal compliance purposes, after which it is securely deleted. You may request earlier deletion by contacting us, subject to our legal obligations.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Opt out of marketing communications at any time
- Withdraw consent where processing is based on consent
To exercise any of these rights, email us at growgut26@gmail.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our products and website are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
11. Contact Us
For any questions, concerns, or requests related to this Privacy Policy, please reach out to us:
- Email: growgut26@gmail.com
- WhatsApp: +91 99999 99999